POLICIES

Terms & Conditions

Affiliate Program

1. Program Overview

  • Affiliates receive $15 credit for every new client they refer to Urban Sanctuary.
  • Referred clients receive 20% off their first booking on any full-priced individual service.
  • Referrals must book and complete their service to qualify.

2. Eligibility

  • Only approved Affiliate Partners are eligible to participate.
  • Referred clients must be new to Urban Sanctuary (no prior bookings under their name, email, or phone number).
  • Affiliates cannot refer themselves.

3. Referral Tracking

  • Each Affiliate will be provided with a unique referral code to share with their network.
  • Referred clients must use the affiliate link or enter the referral code at online checkout or quote it at reception at the time of booking.
  • Referral codes must be used at the time of first booking. We cannot apply discounts or credits retroactively.

4. Affiliate Rewards

  • For each eligible referral, the Affiliate will receive a $15 credit towards Urban Sanctuary services.
  • Credits are:
  • Issued immediately once the referred client completes their first service.
  • Valid for 60 days from the date of issue.
  • Non-transferable and have no cash value.
  • Cannot be used to purchase products, gift cards, or service packages.
  • Can be used only for full-priced individual services.
  • Any unused credits will expire at the end of their validity period.

5. Discount Conditions

  • The 20% off referral discount applies only to first-time bookings on full-priced individual services.
  • This discount:
  • Cannot be used on products, gift cards, or service packages.
  • Cannot be combined with any other offer, promotion, or discount.

6. Fair Use & Program Integrity

  • Urban Sanctuary reserves the right to:
  • Verify the authenticity of referrals.
  • Disqualify any referrals suspected of misuse or manipulation.
  • Terminate any Affiliate’s participation in the program for breaches of these terms.

7. Modifications & Termination

  • Urban Sanctuary may update or terminate the Affiliate Program at any time.
  • Changes will be communicated via email or published on our website.
  • Any credits accrued prior to termination will remain valid for their standard expiry period.